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One inbox, real people, a reply within five working days. Especially write to us if we've got something wrong — corrections are how this site earns its keep.
One inbox, real people, a reply within five working days. Especially write to us if we've got something wrong — corrections are how this site earns its keep.
hello@comparevillas.com
We aim to reply to everything within 5 working days. If your message needs longer — a correction we have to re-verify, for instance — we'll tell you so within that time.
Spotted an error in a guide, a score or a comparison table? Tell us the page, what's wrong, and — if you have it — a source. Verified corrections are published with a visible date stamp. Our complaints policy explains exactly how we handle this.
If we've described your property or business and you believe we've got a fact wrong, we want to hear from you and we'll re-check against our sources. Please note what we won't do: change a score, verdict or ranking for commercial reasons, or remove honestly held opinion. Facts we'll always fix; opinions aren't for sale.
We're open to conversations with villa companies, platforms and affiliate networks. Read how we make money first — commission never touches editorial, and any partnership works on that basis or not at all.
Journalists are welcome to quote our published guides with attribution and a link. For comment, data behind a comparison, or background on our methodology, email us with your deadline and we'll prioritise accordingly.
We're an introducer, not a booking platform — we never take bookings or payments, so we can't amend, cancel or refund a villa booking. If your question is about a booking you've made, contact the villa company or platform you booked with: your contract is with them, and they hold your booking details. Our complaints page has guidance on finding the right route.
If your message is a complaint about CompareVillas itself — our content, our scores, our data — please say so in the subject line. Complaints get acknowledged within 5 working days and follow the process set out in our complaints policy.
CompareVillas is published by The Media Den Limited, a company registered in England and Wales.
Company number: 14235678
Registered office: F29 Flexspace Newton Aycliffe Incubation Centre, Durham Way South, Aycliffe Business Park, Newton Aycliffe, DL5 6XP, United Kingdom
Email: hello@comparevillas.com