A comparison site that claims to be honest has to make complaining easy. Here's what we can put right, how quickly, and where to go when the problem isn't ours to fix.
This matters, because it decides who can actually help you.
Complaints about CompareVillas itself: our content, our scores and verdicts, the accuracy of our data and comparison tables, how we've described a company or property, our conduct, or a suspected conflict between commission and editorial.
Complaints about your booking — the villa, the price, a cancellation, a refund, the state of the pool. We're an introducer: we're not a party to your booking and hold none of your booking details, so we genuinely cannot intervene.
Go to the provider you booked with — the villa company, platform or owner named on your booking confirmation. Your contract is with them, and their complaints route is the one with legal force. In practice:
One thing that does belong with us: if you believe something we published misled you about that booking — a score, a fact, a description — tell us. That part is ours, and we'll investigate it as below.
Email hello@comparevillas.com with "Complaint" in the subject line, the page URL, and what you believe is wrong. Include a source if you have one — it speeds everything up. Then:
When we get a fact wrong, we fix the page and publish the correction with a date stamp — visible on the page, not buried. Our factual sections already carry "Checked" dates, so you can always see when a claim was last verified. We don't quietly rewrite history: a meaningful correction says what changed and when.
What we won't do is remove or alter honestly held opinion — scores and verdicts based on accurately stated data — because a provider or reader disagrees with it. Facts we'll always fix; opinions aren't negotiable, in either direction.
If you're not satisfied with the first response, reply to the same thread at hello@comparevillas.com asking for it to be escalated. It will be reviewed afresh by a senior member of the team who wasn't involved in the original decision, and you'll get a final written response.
Every upheld complaint tightens our checking process. If you've spotted something wrong — even something small — please do tell us. It's the whole point.